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VCFS Lease Pull Ahead Program
Terms, Conditions and Restrictions
• Care by Volvo subscription transactions are excluded from VCFS Pull Ahead Program.
• Customers must sign the VCFS Lease Pull Ahead Acknowledgement form.
• Customers must provide a copy of their most recent VCFS account statement at time of transaction. The
most recent VCFS lease statement can be provided via fax by calling VCFS Customer Care at
855-537-3334 or by accessing it through their online account at wwww.volvocarfinancialservices.com
• Customers participating in the VCFS Lease Pull Ahead Program are still responsible for excess wear
and use, excess mileage, and any other obligations, e.g., personal property tax, if applicable.
• Customer's account must be up to date to qualify. Any past due payments would disqualify a customer
from program benefits.
• A VCFS Lease Pull Ahead 'simultaneous' lease or finance transaction is defined as a lease termination
within the Volvo360 portal and the subsequent contracting of a new VCFS Lease or Retail Instalment
Contract within five (5) days of each other. Any VCFS Lease Pull Ahead transactions outside of the five
(5) day grace period will be subject to a chargeback. VCFS will not be responsible for any fees assessed
to the customer due to a retailer transacting outside of the five (5) day grace period.
• Payments already made on a lease account cannot be reimbursed. For example, if a customer has 6
months remaining on their lease but has four (4) remaining monthly lease payments, their maximum
benefit under this program is four (4) payments.
• It is the Retailer's responsibility to confirm with each customer all eligibility requirements are met such as
VCFS account status, remaining payments, etc. Customer eligibility should be verified by obtaining and
reviewing the most recent VCFS lease statement from the customer and completing the VCFS Lease Pull
Ahead Acknowledgement form.
• The Volvo 360 portal determines eligibility for the VCFS Lease Pull Ahead Program based solely on the
scheduled maturity date. Final account eligibility will be validated by VCFS and the maximum payment
waiver is six (6) remaining lease payments. Please note, the Volvo360 portal provides estimated
remaining payments not the actual remaining payments due. Therefore, it is important to communicate
the maximum benefit of six (6) remaining payments on a customer's current lease under the VCFS Lease
Pull Ahead Program. When communicating the maximum benefit, it is the retailer's responsibility to
confirm with each customer all eligibility requirements are met such as VCFS account status, remaining
payments, etc.