Give us Feedback on Your Experience

We pride ourselves on the fact that we have been the number one Volvo sales leader for over 40 years, but we would like to continue that streak well into the future, we are always looking for ways to improve the services that we offer. For that reason, we encourage you to give us feedback on how we're doing.

If you haven't been to our dealership before, we encourage you to read what others just like you have to say about our dealership. We have nothing to hide here at Volvo Cars San Diego which is exactly why we make each and every review that we have ever received accessible right here on our website.

 
    
    
Quotes from Volvo Cars of North America Surveys

The hassle-free experience, the knowledge of the team, the inventory of vehicles, the non-pressured interactions, the willingness to have any salesperson assist us (versus being "territorial" about the salesperson's customer. Anthony G

I got my car today and I love it. The dealerships in Phoenix did not offer the interior combination or selection that you offered at San Diego Volvo. Great job on the selection,  color combinations and very competitive price.  Deb C

No pressure. Sales experience was truly hassle free. I've experience car buying that was very awful and felt that I have been cheated in the past. They were very clear on the pricing no tricks or games, just upfront and did the best they could to get me in a payment I would be comfortable with. Tamara J.

From start to finish it was a very nice experience. Clear that they are committed to and passionate about Volvos (not a multi-make group, as many dealers in San Diego are). There was no "pushiness" to the sales process. Facility was new and clean and had a high-quality feel. Richard was incredibly helpful both when I was "just looking" at the XC90 and after I had decided to lease one - worked hard to provide detailed information and answer all my questions at every step of the process. Then called me a couple days after I drove off the lot to see how I was doing in the new car. Pamela P.

Adrian Masters, our salesperson, was excellent. He provided us with lots of information about Volvo and the XC90. He was informative, helpful, friendly, and did his best to share information with us, rather than sell us a car. He walked around the lot showing us inventory and telling us about the available options. When we decided on a vehicle, the actual purchase process was painless and quick. This is my second "new" car purchase/lease and it was incredible. This was night and day compared to the usual sleazy sales tactics. Besides Adrian, the finance person was also very friendly and helpful. At no time was I pressured into purchasing anything and all information I was given was accurate and complete. Adrian followed up in the days after purchase to make sure everything was good and we were satisfied. Wonderful experience all around. Agia B.

Excellent selection and salespeople. Richard (our salesman) was very knowledgeable. He was a low pressure salesperson, and all of the staff were similar. Steven A.

Had to bring my car in during the "Covid Quarantine" The service was exceptional. The lobby was almost empty. The car was in and out faster than expected. Service did a great job! Stephen U. 

 I'm a PhD virologist who worked on Coronavirus for 3 years back in the 80s. I'd like to congratulate your team for using all of the recommended precautions and displaying signage to encourage customers to comply. The seating in the waiting areas was also spread out to maximize distance. Excellent management direction and staff professionalism. Very safe! Thanks Ron Marshall " 


 Adrian Masters was very helpful throughout the purchasing process. Pricing in advance, proper information, easy paperwork process and car was presented well. Adrian also helped me setting up features of the vehicle and followed up with me the day after.

Paul R. 

Adrian was beyond amazing. He educated us and answered all our questions. We could tell he listened to us and took our needs in to consideration. We never felt "pressured" (which would have caused us to look else where) and instead we felt like we had an advisor guiding us through our shopping and purchasing experience. TOP-NOTCH service!
Caleb M. 

Adrian was fantastic - patient and knowledgeable
John L.

Adrian and Gary both did a great job answering all my questions. Both were knowledgeable and extremely helpful.

Cheryl C. 

I would not hesitate to send my friends and family to Volvo of San Diego. I would tell them to ask for Juan Zumaya! William G. San Diego

Juan was Truly Exceptional.  As a sales advisor he was very professional, knowledgeable and courteous. We told him what vehicle we were interested in, and he quickly and smoothly arranged a test drive. When we showed interest in the Cross Country, he arranged to drive that car as well.  We wanted to see the V60 in saville gray and the only vehicle available to see was on the top deck of the parking garage.  Juan took the time to walk us over and to allow us to see the vehicle.  Once we decided on the cross country, my wife indicated that she preferred the black interior to the two tone interior on the lot.  Juan called around and found the exact vehicle she desired and ordered it for us. he let us know when we could come in and pick it up - then spent time to help acquaint my wife with the features t0 ensure she was comfortable before she drove off the lot.  the whole process was smooth, customer friendly and professional.  She loves the car and I would tell

anyone I know to ask for Juan as I found him to be honest and dedicated to ensuring his customer was satisfied.  he has my highest possible endorsement as a consultant and  I cannot thank him enough!! We got the car we wanted at the advertised price. Dealing with Juan was a truly pleasant experience. Do not hesitate to call me to discuss - I have only positive things to say about my experience with Juan and Volvo of San Diego.


Juan, my sales advisor, was well-informed about the operational details of the XC60. He explained clearly the many features of the vehicle, he exhibited a much appreciated understated sales approach aimed at my interests and needs and worked to solve all of my objectives in this transaction by taking in two trade ins and offering incentives to make the deal work! I would be pleased to do business with him in the future, as well as any of Glen's sales team. I have known many dealerships throughout my 55 years of vehicle ownership and Volvo Cars San Diego is at the top of my list!

James S.


  We have worked with our sales representative Richard Hauschild for several years now. He is great and is always willing to work with us to make a deal work. He also keeps us in the loop for new Volvo cars and deal that may interest us. He doesn't just "sell", he has built a relationship with us and that is why we will always go back to Volvo San Diego.

Dhaval S. 

I was extremely satisfied with the experience. Richard H. provided excellent service and even drove the car to me! 

Angelina N. 

We have owned/leased Volvo cars for over 35 years: 740's, 760's, xc90's and xc60's. All the personnel and executives have always treated us with professionalism and respect. Our latest experience with your Sales Advisor, Richard, was outstanding. Richard outperformed all previous experiences with Volvo. He added a bar to Volvo's team. Thank you Richard.

Samuel B. 

 

 Richard was amazing to work with . He was straight forward about buying vs. leasing or buying an older Volvo . He helped me get set up in a new 2021 and helped me to download all the new technology that I needed.

Amy M.

 

I would give more stars if I could but will do my best at giving this dealership with Sergio being our salesman a TOP NOTCH rating. My wife and I traveled nearly 100 miles and it was well worth the trip. I found our S60 on the web by chance. It had everything we wanted. Our first VOLVO. I contacted the dealership and they had Sergio call me back to talk about the car. He was VERY knowledgeable about it and told us everything possible that would help in coming a long distance and not wasting his time nor ours. Sergio never gave me a high pressure/hassled feeling in communicating with him. He told us the price on the car is what you pay. We arrived at the dealership and met Sergio. He told us OUR car was in the back set aside for us. (THAT WAS WAY COOL) To make this shorter we are extremely satisfied with the ENTIRE purchase experience. Kim in the finance department was very nice as well. Thank You all for making us a part of the Volvo family. 


Sergio was very helpful and chased down answers to all our questions including some follow-up questions after the sale.
Gerald R. 


My husband and I have been searching for a car for over a year now and after dealing with endless salesman it became frustrating. Most of them were too eager, but didn't know much about the car. Sergio Curiel from your dealership was like a breath of fresh air. He was attentive, but more than that he was knowledgeable and went the extra mile to get us all the information we needed quickly. He wasn't just eager to make a sale, but he genuinely wanted to help us. He made this entire process a breeze! He always got back to us and helped even on his days off. We were shopping from out of town so all our communication was entirely over the phone, email, and video and Sergio always went above and beyond to get us everything we needed about the car. Everyone at your dealership has been a delight to work with. We are so glad we chose this dealership to do business with and especially grateful for Sergio!

Amandeep D. 

I really appreciated everyone we worked with (especially Ben and Sergio). Everyone was polite, and not pushy. Questions were answered and we never felt pressured.

Cecily D. 

Our salesperson Grant answered all of our questions and treated us with respect. We felt he did all he could to ensure we chose the right car, accepted our promise, and hel the car until we could arrive at the dealership and complete the sale. Everyone we cam in contact with, with this purchase and the two previous purchases, treated us like family. We left feeling like we got a fair deal with friendly people who cared about our feelings and experience. Thomas M. Roseville, CA

My salesman Grant was awesome. I didn't feel any pressure to purchase the vehicle. He mad me feel comfortable and he was easy to talk to. Patrick our financier didn't push anything i did not want added in and was also a delight to talk to.
Rudolfo G.

Wonderful experience thank you Grant for you insight into Volvo.
Chelsea D.

Grant helped us make a great decision on our purchase. When the 2020 XC40 we previously decided on was already sold, he and Sean found a way to get us in a 2021 at just a little bit more than the first one. It was an extremely simple process from trading in our car to getting the financing and settling on a payment. We felt like the team was knowledgeable about the cars, understood our needs, and never pushed anything. This was completely different than our experience at the Audi dealer where we got a junior salesperson who didn't know anything about the vehicles, trims, or features. We've only liked our Volvo more in the week since we bought it. Thanks so much!

Michael D.

Best car buying experience I have ever had, as well as the best service experience when I brought it in the next day. Grant Broadwell was very well-informed, patient, and low pressure. If my long term ownership experience is this good, I'll be driving Volvos from Volvo San Diego for a long time :0)
Matt J

Grant was very patient and attentive. He answered all of our questions and provided the information we felt we needed to make our decision. We never felt rushed nor that he was trying to push us into a sale. 

Cecilia F 

Ben did a very thorough presentation of the features/controls of the S90 -- and there are a lot of them! Ben knew the technical details very well. Very professional throughout the experience. Very willing to go the "extra effort" to fetch/move vehicles to allowing viewing and test drive. Christopher F. 


Ben was a great sales person and helped me with every step of the process. Vicky K. 

Our salesman Ben Junuzovic was incredibly attentive and provided above and beyond service especially during this time with the pandemic. We were extremely pleased with the overall experience.

Elizabeth N. 

Ben Junuzovic is a great asset to the Volvo team. He was positive, kind, patient & not pushy while showing us the Volvo lineup. He let the Volvo S60 sell itself. We are really glad that we stopped by Volvo San Diego for a test drive!

Linda P. 

The whole experience was pleasant. Benjamin Junuzovic was attentive but not pushy. When I couldn't pick up the car in person, he delivered it to my house. Spent a lot of time going over how the car works with a promise to re-visit things I can't figure out or need to go over. My children picked the car because of its safety reputation 

Linda S. 


Nestor was amazing and took the time to crunch the numbers on multiple scenarios to help me make the best decision possible.

N. Contizano

Nestor was extremely helpful and patient. He answered every question and tirelessly attentive! 

Michael G. 

This is my first Volvo purchase and my first new car I've ever purchased. Nestor was highly efficient, informative, and prompt. It was refreshing to see the manager involved with the process to help streamline our trade-in. He even cleaned off a scuff prior to us driving off. What a humble leader! The financing process was the quickest process I have ever had at a dealership and John was also a very thorough, honest, and efficient component to our experience at San Diego Volvo. Thank you for everything.

Rachel P.


Robert MacIntyre was an excellent salesperson from start to finish. I found him knowledgeable, enthusiastic, and not at all pushy or in a hurry, as I considered different models of Volvos. I have dealt with a number of car salespeople, and Robert was the best. I would highly recommend him.


Robin Dishon

Robert was patient and amazing. Very professional and not pushy. We enjoyed working with him..

Masami T

Robert Macintyre (sales agent) made all the difference in us leasing our car, made it easy, friendly and to the point on reaching the best deal.

Oscar F. 


I like Mike, good guy, does a good job.

Todd W.

Mike Shapiro does an excellent job. Give him a raise.

Patrick A.

Mike was very responsive to all my questions, and texting proved to be the most effective way to communicate. Virtually no phone tag.

Leslie J.

Michael Shapiro and John Bigelow have always been tremendous to work with. They are very professional and always do whatever it takes. They should be commended for their knowledge and integrity.

Robert P.

 

Mike is knowledgeable, answers questions in a timely manner, tries to solve any issues promptly. Thank you!

Ion V.

 

Michael Shaprio was attentive from the minute I pulled up to the service bay. He explained everything that I could expect, including how much time it would take to complete the task. I waited for the car. The work was done earlier than expected. My car had been washed and was ready for me to get in and continue with my day.

Mary Anne D.

This is the sixth Volvo in a row I've purchased from San Diego Volvo. The sales staff is awesome, and the service department is the same. Mike Schapiro has been tremendous help for me for all my volvos throughout the years. Plus, all of my volvos have been troublesome free. I've had 3 XC 90s, And now on my third XC 60. Beautiful child car.

 

My service advisor Mike Shapiro was excellent. He kept me appraised of the repair process and had the vehicle ready for pick up when promised and at the price originally quoted. The mechanic, Sean C. did an excellent job. The entire vehicle just felt "tighter" all the way around. It absolutely felt different (in a good way) then before I had it serviced. The vehicle was returned to me clean both inside and out. Thanks for a great job!

Robert L.

 

Mike Shapiro is one MAIN REASON I continue to use Volvo Service for both my 2006 & 2014 Volvos. He is professional, reliable, honest, friendly, and communicates the value & importance of 'Excellent Customer Service', along with quality maintenance & repairs. I was pleased to hear he had returned to Volvo San Diego after personal reasons took him to another position - Volvo San Diego is fortunate to have him back! I will continue to service both of my vehicles at your facility, and plan to be a 'permanent Volvo Enthusiast' . A "10-STAR Rating" for Mike Shapiro!

Sincerely, Constance N.

 

Mr Shapiro went above and beyond to make me feel comfortable as I had to conduct a zoom call with limited noise. He made it happen!!!

Jeff L.

 

Mike Shapiro is a terrific service advisor. He keeps me informed as to needed repairs and status of those repairs.

Diane P.

 

Mike is friendly and helpful. You can tell that he is looking out for our best interest.

Christopher G.

As a Volvo driver for 15 years, I've experienced a number of service advisors over the years since I moved to San Diego. Mike Shapiro has always been the ultimate reflection of outstanding customer service and knowledge. It's good to have him back at Volvo.

Corey S.

Mike Shapiro is awesome!! Efficient and effective efforts made my visit an enjoyable one.

Kari P.

Edward and Mike were very helpful and attentive.

Raymund G.

I was extremely pleased with the great service by my service Adviser MIke Shapiro. He earned my Gold �� Thank you!

Lili F.

Chris and Pedro are both great in the service department. Everything was timely and I received better service than I requested.

John R.

My service provider Chris went above and beyond to make me happy even though I gave him a hard time initially. I left feeling like a highly valued customer and even Ben my salesperson checked in on me! Loyal Customer evermore!!

Debra J.

I brought my 18 year old in for service. He is the primary driver of the car serviced. Chris treated my son with respect. So often people turn toward the parent. Chris was clear in his communication treating my son and I as equals. I get Chris' abilities ate a value add.

Teddy L.

Chris was fantastic! He is stellar and I am always happy to have him handle both of our Volvos.

Mark B.

Chris got me in very quickly since he had two cancellations. I really appreciated his effort.

Denise Z.

I arrived for my appointment early and, Chris immediately checked in my vehicle. I indicated I was waiting, and Chris expedited the service. Very satisfied with my experience.

Thomas H.

Chris Sinclair was responsive and provided me timely updates. My car was towed there with a flat tire but once there I was worry free that it would be taken care of well by the Volvo team.

Vanessa Z.

Chris was well versed in my vehicles tepair needs and the warranties involved. He also researched possible recall notices.

Alan H.

Chris, my service contact, is the best. I do believe that Volvo appreciates their female customers.

Peggy H.

Chris at the Volvo dealership in San Diego made everything run smooth, got the service done on my car quickly, I was very happy with the customer service.

Rachel H. 

Chris and Pedro are both great in the service department. Everything was timely and I received better service than I requested.

John R.


Ed was eager to help and very patience with me when I asked questions. He even helped me move items out of the trunk of my car. Very attentive he was a pleasure.

Antrese P.

Edward and Mike were very helpful and attentive.

Raymund G.

Eddie Mulvaney great addition to your staff. I've never had a bad experience when dealing with the staff in your service department.

Joseph W.

I arrived with a 2:30 appointment to evaluate the vibration I felt when driving.. Front rotors and breaks needed replacement. My service writer, Eddie, said the car could be picked up the next day at Noon. I honestly couldn't leave the car, and come back the next day...... and told him. Eddie left his desk, went to down to the service bays, worked with the service dept. and the technician agreed to stay to finish the work. I was BEYOND GRATFUL this was possible !!!! Thank YOU !!!!

Thea S. 

Because it is well deserved! Edward M was personable, timely, and provided great customer care. From start to finish from check in to check out was so easy!

Kelly A. 



Great service and attention. Especially from Andy deLisser.

Pedro G. 


We are military and had just returned from duty overseas. I called to make an appointment for a recall notice and servicing and Mike Shapiro answered the phone and was friendly and helpful and scheduled us a couple of weeks out with service advisor Andrew Delisser. Two days later our car would not start after being driven for two days after pickup from the overseas shipper. I called Volvo seeking help and Andy told me to get the car to him and that although they were extremely busy, that he would do his best to help us out. We were able to jump start the car to get us there and the car was serviced the next day. My husband was starting a new job in the Navy and we had a lot going on with our recent move so the car not starting was a big stressor. Volvo service really came through for us. It is why we remain loyal to Volvo service everywhere we have lived since our warranty expired. Thank you for reading.

Michael B. 


Edward Mulvaney was very attentive and helpful when we had an emergency flat tire incident. He was ready to help us receive the car and made sure we had it repaired as soon as possible.

Rivera Chiropractic

I am satisfied with your services and your representative. Thanks. I will call Pedro for my future service needs.

Rosemary B. 

Pedro Santos is an excellent service representative. His customer service was unbelievable. Keep it up!


Jonathan C.